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T K Garnham
Average rating:  
 78 reviews
by A Lenzen on T K Garnham
Poor Service

If you want to wait 2 weeks for parts with your floor full of water waiting for a part this is the company for you no phone calls had to chance them every time

by Monique Gotts on T K Garnham
Excellent Service

Thank you TKGarnham once again been lucky enough that it’s your company that comes out and repairs under warranty. Always great reliable service and so friendly when or if I have to phone regarding appointment. Wish we could take out service warranty with you on all our domestic appliance when manufacturers warranty ended as I’d have price of mind . Nice to be able to choose AM/PM as well as have to take time off work and you always arrive as stated - Thank you for all your effort 😁

by Sonya watkins on T K Garnham
Outstanding service.

Absolutely brilliant! Friendly, efficient and professional. Very impressed with my oven repair. Highly recommend.

by John Hall on T K Garnham
Service recommended

Recent repair of our Fridge Freezer completed with skill and great helpfulness. Highly recommended for domestic equipment repairs!

by Barbara Bone on T K Garnham

My oven stopped working on Wednesday. Contacted Domestic & General & received a phone call from TK Garnham's giving me appointment for Friday morning. Engineer turned up on time, knew exactly what the problem was & fixed it. Really nice chap & am so grateful to everyone involved. Great service.

by Mark on T K Garnham
Great service

Fantastic service from this company from the way my initial call was handled through to organising times for repair to be done (and reminder texts sent the day before). The person who repaired the appliance was knowledgeable, courteous and friendly. Replaced two faulty parts but after running a diagnostic realised that another part was needed which wasn't on the van (or in stock) - can't really fault them for that. That part has now been ordered and is being replaced tomorrow. Makes a pleasant change from some of the customer service experiences I have had elsewhere recently.

by Daniel Thwaites on T K Garnham
Excellant Service

Excellent service, your guy was polite, efficient and arrived when he said he would and fixed the problem
Cannot ask for more!

by Frances Plimmer on T K Garnham
Over and above 5+ service

I had a service visit booked for between 12 - 5 pm. At about 9 30 on day of visit had a phone call from my daughter in law to say our Grandson aged 18 had been rushed to hospital with suspected Sepsis. I was needed to go and be there for my other grandson who was at school. My grandson was taken ill whilst working as an Actor and filming three and half hours away from his parents. We live 30 miles away from them. I rang Garnhams and spoke to a young lady called Sasha and of course was upset. She was kindness itself to me and told me not to worry about the engineer but do what I had to do. She was so calming and lovely. When I returned home after a couple of days as things turned out a lot better than expected, I rang to make another appointment and was treat again with exceptional kindness and courtesy. Whilst I hope that I don't need them again after this repair is completed, I wouldn't hesitate to ask for this company again.

by Mrs Hughes on T K Garnham
Fantastic service throughout 🙂

Can not fault this company..... Could not have been more helpful if they tried. From the initial phone call, right through to arranging the time for the engineers visit. Great engineer that visited. Very knowledgeable and helpful. Gave me piece of mind following the incident with my Beko washing machine that was only 3 months old. All round fantastic service. Well done.

by Barbara Barnett on T K Garnham
Abandon hope ....

....all ye who have to deal with TKG....New washing machine - less than 2 weeks old. Beko....machine leaking around dispenser drawer .....service company had no dates for at least 4 days in advance....cancelled (after our call to them) day before due to visit for repair due to parts not arriving....asked for new washing machine as TKG decided to order a new pump and drawer despite not seeing machine. Exasperated. Have to have visit from engineer to declare machine faulty....then go back to to AO and authorise replacement ...

Hello Mrs Barnett. I am sorry to hear you are disappointed with the service you received. It is my understanding that we had to confirm the fault before the retailer would exchange the appliance for you. The particular part required is out of stock with the manufacturer at the moment - this is beyond my control I'm afraid. I understand your frustrations - particularly with a brand new machine - but we had to confirm the issue for you by way of an engineers visit. I am happy to post your review including your star rating and comments, but I have to stress that we are only called upon when there is an issue with the machine. The fact that there was an issue with the machine in the first place isn't of my company's doing.

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