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T K Garnham
Average rating:  
 75 reviews
by John Hall on T K Garnham
Service recommended

Recent repair of our Fridge Freezer completed with skill and great helpfulness. Highly recommended for domestic equipment repairs!

by Barbara Bone on T K Garnham

My oven stopped working on Wednesday. Contacted Domestic & General & received a phone call from TK Garnham's giving me appointment for Friday morning. Engineer turned up on time, knew exactly what the problem was & fixed it. Really nice chap & am so grateful to everyone involved. Great service.

by Mark on T K Garnham
Great service

Fantastic service from this company from the way my initial call was handled through to organising times for repair to be done (and reminder texts sent the day before). The person who repaired the appliance was knowledgeable, courteous and friendly. Replaced two faulty parts but after running a diagnostic realised that another part was needed which wasn't on the van (or in stock) - can't really fault them for that. That part has now been ordered and is being replaced tomorrow. Makes a pleasant change from some of the customer service experiences I have had elsewhere recently.

by Daniel Thwaites on T K Garnham
Excellant Service

Excellent service, your guy was polite, efficient and arrived when he said he would and fixed the problem
Cannot ask for more!

by Frances Plimmer on T K Garnham
Over and above 5+ service

I had a service visit booked for between 12 - 5 pm. At about 9 30 on day of visit had a phone call from my daughter in law to say our Grandson aged 18 had been rushed to hospital with suspected Sepsis. I was needed to go and be there for my other grandson who was at school. My grandson was taken ill whilst working as an Actor and filming three and half hours away from his parents. We live 30 miles away from them. I rang Garnhams and spoke to a young lady called Sasha and of course was upset. She was kindness itself to me and told me not to worry about the engineer but do what I had to do. She was so calming and lovely. When I returned home after a couple of days as things turned out a lot better than expected, I rang to make another appointment and was treat again with exceptional kindness and courtesy. Whilst I hope that I don't need them again after this repair is completed, I wouldn't hesitate to ask for this company again.

by Mrs Hughes on T K Garnham
Fantastic service throughout 🙂

Can not fault this company..... Could not have been more helpful if they tried. From the initial phone call, right through to arranging the time for the engineers visit. Great engineer that visited. Very knowledgeable and helpful. Gave me piece of mind following the incident with my Beko washing machine that was only 3 months old. All round fantastic service. Well done.

by Barbara Barnett on T K Garnham
Abandon hope ....

....all ye who have to deal with TKG....New washing machine - less than 2 weeks old. Beko....machine leaking around dispenser drawer .....service company had no dates for at least 4 days in advance....cancelled (after our call to them) day before due to visit for repair due to parts not arriving....asked for new washing machine as TKG decided to order a new pump and drawer despite not seeing machine. Exasperated. Have to have visit from engineer to declare machine faulty....then go back to to AO and authorise replacement ...

Hello Mrs Barnett. I am sorry to hear you are disappointed with the service you received. It is my understanding that we had to confirm the fault before the retailer would exchange the appliance for you. The particular part required is out of stock with the manufacturer at the moment - this is beyond my control I'm afraid. I understand your frustrations - particularly with a brand new machine - but we had to confirm the issue for you by way of an engineers visit. I am happy to post your review including your star rating and comments, but I have to stress that we are only called upon when there is an issue with the machine. The fact that there was an issue with the machine in the first place isn't of my company's doing.

by B. Guidone on T K Garnham
Mr. B. Guidone

My washing machine went wrong, i rang TK Garnham, and i must say, the appointment for the first visit was exceptional fast and efficient, and when the gentlemen come to repair the machine, is name is Kyle, the service was impeccable, the time and the efficiency and the service was 15 out of 10, and i highly recommend ,very professional.

by Teresa Dwight on T K Garnham
Excellent service!

Worried that our new AEG cooker had developed a crack along the hob after only a few weeks of use, I contacted John Lewis who were very helpful and directed me to the manufacturer and from there to TK Garnham. The response was courteous and considerate with no suggestion that I had perhaps caused the damage - which I hadn't. I was asked to email photos to TK Garnham and they were assessed very quickly. Before the repair could take place it had to be verified by the manufacturer which only took a few minutes and in no time at all Lucy contacted me with details of the repair. A replacement glass hob was ordered - only a few days wait - followed by a prompt visit from two engineers who left me with a cooker as good as new! The engineers were both very pleasant, polite and got on with the job carefully. Thank you to everyone who dealt with my problem from the initial query to repair. Customer service is amazing and I am a very satisfied customer.

by Derek Jones on T K Garnham

Brilliant service from telephone conversation reporting fault with my Washing machine to the Engineer attending within 48 hours. The Engineer repaired the fault which appears to be that a pipe had not been fitted correctly at manufacture or through transportation had come out of its retaining clips causing it to become chaffed and create a cut in the pipe hence a leak.
Excellent service from yourselves from start to finish. I would certainly recommend your services to others.
Thanks

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